Important Alerts and Updates

Tuesday, February 16

• 7:00 PM ET: We are pleased to share that all Availity systems are back online. We know how frustrating today was for many of you, and we sincerely apologize.

  While we are back online, this incident isn’t over. As you may imagine, there will be a large-scale investigation into this outage. We are working with our vendor to fully understand the root cause of today’s events. Meanwhile, our quality assurance teams are monitoring our systems as volumes return to normal. We know you have many questions, and we will answer them to the best of our ability in the days to come.
  
  

• 4:50 PM ET: Availity hosts its primary network in a Dallas, Texas based data center. During the current winter storm, the Dallas power utility has implemented rolling blackouts to manage its power grid. In an effort to prevent interruption, our data center provider attempted to transfer power from their primary system to their backup system. This transfer failed and caused an abrupt shutdown of our systems.

  Because of the nature of the failure, we determined that it may exacerbate recovery time if we attempt to failover to Availity’s disaster recovery facility in Georgia. Therefore, we are primarily focused on recovering the system in Texas, but we are evaluating the option of moving to Atlanta if the situation persists through the evening.

  Availity has been working to recover our system since the disruption occurred at 8:09 am Eastern time today. We do not have an ETA but will advise you as soon as possible, even if it’s simply an update that we are still working to resolve the outage.

  We apologize for the inconvenience and will continue to update you on our progress toward resolution.

  
  
• 12:50 PM ET: All Availity teams remain focused on issue resolution at this time. We have made significant progress this morning and are currently working to validate our systems. We still do not have an estimated time for restored services and apologize for the inconvenience.
  
  
  
• 11:30 AM ET: Availity leadership is working closely with our data center provider to restore services. Our infrastructure teams are continuing to work through recovery of all hardware components, so that we can systematically bring all services back online. We do not have an estimated time for recovery at this time. Thank you for your patience as our teams continue to work through this unprecedented weather event.
  
  
• 9:30 AM ET: Due to unprecedented extreme weather in Texas, we are experiencing an unusual power failure affecting our redundant systems. Our teams are working to restore services. We will continue to provide updates until service is restored. We apologize for the inconvenience.