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Availity’s Anne Neal Interviewed On The Claim Game Podcast

Recently, Anne Neal, Vice President of Product Management and Payment Accuracy at Availity, joined The Claim Game podcast to challenge one of healthcare’s most entrenched assumptions: That payment integrity is a back-end function only.  

In a wide-ranging conversation with host Jeremy Zug, Anne reframes the discussion and points out that the future of payment integrity lies not in chasing errors after the fact, but in preventing them entirely. Drawing on Availity’s unique vantage point at the center of the payer-provider ecosystem, she shares how real-time insights, network-scale data, and AI-driven workflows are helping eliminate friction, rebuild trust, and fundamentally reshape how claims are created, submitted, and paid. 

During the conversation, Anne and Jeremy dig into: 

  • Why “shift left” is the new mandate—and how moving payment accuracy upstream reduces denials, appeals, and administrative waste 
  • How real-time, in-workflow intelligence helps providers fix issues before submission—improving acceptance rates and time to payment 
  • The role of AI as an accelerator—not a black box, with an emphasis on auditability, governance, and responsible use 
  • How close the industry is to “zero-touch” claims, with Anne suggesting the shift is no longer years away, but rapidly approaching 

As Anne points out, payment accuracy isn’t just operational—it’s relational. By eliminating avoidable friction and aligning incentives around getting claims right the first time, organizations have an opportunity to reduce costs, improve provider experience, and ultimately make healthcare work better for everyone. 

Listen to the full interview here.