TriWest users: make the switch to the Availity Portal.

1. Q: Why does TriWest want me to use the Availity Portal?
   A: TriWest and Availity are working to streamline healthcare processes wherever possible. TriWest has selected Availity as its preferred provider portal as a way to help   providers access secure information and submit transactions online. By using the multi-payer Availity Portal, you can access information and transactions from TriWest and other payers on one website, with only one login and one password to remember.
   

   When you log into the Availity Portal, you will have access to the full suite of capabilities on the TriWest Provider Portal through the new TriWest Payer Spaces. You can also submit medical documentation, check the status of claims, and look up authorization information using the multi-payer workflows on Availity. You can accomplish all of this without having to log in and out of Availity and TriWest.
   
   

2. Q: Why did I receive a request from TriWest to register for the Availity Portal?
   A: TriWest is contacting providers who currently use the TriWest Provider Portal at www.triwest.com/provider and asking them to register for the Availity Portal. TriWest will eventually discontinue its Provider Portal at www.triwest.com/provider, so we ask that you begin using the Availity Portal to see its advantages for yourself and your organization.
   
   

3. Q: I am registered for the TriWest secure portal at www.triwest.com/provider. Is it going away?
   A: Yes, at some point TriWest will shut down access to its current Provider Portal at www.triwest.com/provider. TriWest is migrating to Availity as its sole secure portal for healthcare providers. Please register for the Availity Portal now to access TriWest’s current tools and resources via payer spaces, along with customized training opportunities. See “Get up to speed quickly with training opportunities” below for more information.
   
   

4. Q: I received a request to register for the Availity Portal, but I know others who have not. Why is that?
   A: Within each region, TriWest is notifying organizations’ administrators for their online portal. This way, the administrator can determine the approach and timeline for notifying and registering other users in their organization. However, any healthcare provider may register for the Availity Portal.
   
   

5. Q: What is TriWest Healthcare Alliance’s relationship with Availity?
   A: Availity was formed in Jacksonville, Florida, as a joint venture between Florida Blue (formerly Blue Cross and Blue Shield of Florida) and four other payers in an effort to improve efficiency and reduce administrative complexity in the healthcare industry, with the ultimate goal of improving healthcare outcomes. TriWest collaborates with Availity to develop and improve online tools for healthcare providers.
   
   

6. Q: What are the plans for TriWest.com?
   A: TriWest is migrating its secure Provider Portal tools to the Availity Portal and asking that providers use Availity for online transactions. When the migration is complete, the secure TriWest Provider Portal at www.triwest.com/provider will no longer be available. However, TriWest’s public website that does not require registration, TriWest.com, will continue to offer information to healthcare providers as it does today.
   
   

7. Q: When is the secure TriWest Provider Portal at www.triwest.com/provider going away?
   A: The portal will no longer be available once the migration is complete. A date has not been set at this time. However, by registering and beginning to use Availity now, you will have to the latest resources and tools, and customized training opportunities available in each region during migration. See “Get up to speed quickly with training opportunities” below for more information.

   Help with registration

   If you need help with registration or have questions about your Availity account, call Availity at 1-800-282-4548. Representatives are available Monday through Friday from 8 a.m. to 7 p.m. Eastern time, excluding holidays. You can also see how registration works with a recorded demo.

   If you have questions about the TriWest Provider Portal at www.triwest.com/provider or the move to the Availity Portal, please send an email to VAPortalAssistance@triwest.com.

The Availity Portal is a multi-payer site where you can use a single user ID and password to work with TriWest and other participating payers online. Availity is compliant with all HIPAA regulations, and there is no cost for providers to register or use any of the online tools.

If you are not registered for the Availity Portal, please register here so you have access to the most up-to-date resources and tools for working with TriWest.

1. Q: How do I register for the Availity Portal?
   A: To register, go to www.Availity.com and click REGISTER. Follow the prompts to register. You will need:
   - Basic information about your practice, including your federal tax ID and NPI.
   - The name of someone with the legal authority to sign agreements for your organization. Typically this is an owner or senior partner.
   - The name of an Administrator to oversee implementation and maintain access for your entire organization.
   - If you have a check from TriWest handy, you can complete the registration in real-time.
   - You will receive an email from Availity with the username you created and temporary password. You may then begin registering other users for your organization.
   
   
2. Q: What support and training materials are available?
   A: To make the transition easy, TriWest and Availity have teamed up to offer a variety of training and informational sessions. In the Availity portal, click Help | Get Trained. Use the keyword TriWest to search for training. Recorded demonstrations and online help are available 24/7.
   
   
3. Q: As an Administrator, how do I register additional users in my organization?
   A: The Add User help topic on the Availity Portal explains how to add users, either one at a time, or with a spreadsheet. In the Availity portal, click Help | Find Help and navigate to the Add User topic in the Administrator section.
   
   
4. Q: Is my organization required to use Availity’s clearinghouse services in order to use its portal?
   A: No. The portal is available whether or not you use Availity’s clearinghouse services.
   
   
5. Q: What other payers can I transact with via the Availity Portal?
   A: View a searchable list of payers.
   
   
6. Q: Who do I contact if I need help registering for the Availity Portal?
   A: For registration assistance, call Availity Client Services at 1-800-AVAILITY (282-4548). Assistance is available Monday through Friday from 8 a.m. to 7 p.m. Eastern time (excluding holidays).

To make the transition easy, Availity offers live and recorded training and information sessions on its Provider Portal. Once you’ve registered, log in to the Availity Portal and click Help | Get Trained. The Availity Learning Center also features on-demand training, including a demonstration of the Portal and other product and industry training.

Need help with registration?

If you need help with registration or have questions about your Availity account, call us at 1-800-282-4548. Representatives are available Monday through Friday from 8 a.m. to 7 p.m. Eastern time, excluding holidays.

If you have questions about the TriWest Provider Portal at www.triwest.com/provider or the move to the Availity Portal, please send an email to VAPortalAssistance@triwest.com.