TriWest users: make the switch to the Availity Portal.

1. Q: What is TriWest Healthcare Alliance’s relationship with Availity?
   A: Availity was formed in Jacksonville, Florida, as a joint venture between Florida Blue (formerly Blue Cross and Blue Shield of Florida) and four other payers in an effort to improve efficiency and reduce administrative complexity in the healthcare industry, with the ultimate goal of improving healthcare outcomes. TriWest collaborates with Availity to develop and improve online tools for healthcare providers.
   
   
2. Q: Why does TriWest want me to use the Availity Portal?
   A: TriWest and Availity are working to streamline healthcare processes wherever possible. TriWest has selected Availity as its preferred provider portal as a way to help providers access secure information and submit transactions online. By using the multi-payer Availity Portal, you can access information and transactions from TriWest and other payers on one website, with only one login and one password to remember.
   
   
3. Q: Why did I receive a request from TriWest to register for the Availity Portal?
   A: TriWest is contacting providers who currently use the TriWest Provider Portal at www.triwest.com/provider and asking them to register for the Availity Portal. TriWest will eventually discontinue its Provider Portal at www.triwest.com/provider, so we ask that you begin using the Availity Portal to see its advantages for yourself and your organization.
   
   
4. Q: I am registered for the TriWest secure portal at www.triwest.com/provider. Is it going away?
   A: Yes, at some point TriWest will shut down access to its current Provider Portal at www.triwest.com/provider. TriWest is migrating to Availity as its sole secure portal for healthcare providers. Please register for the Availity Portal now to access TriWest’s current tools and resources via payer spaces.
   
   
5. Q: What are the plans for TriWest.com?
   A: TriWest is migrating its secure Provider Portal tools to the Availity Portal and asking that providers use Availity for online transactions. When the migration is complete, the secure TriWest Provider Portal at www.triwest.com/provider will no longer be available. However, TriWest’s public website that does not require registration, TriWest.com, will continue to offer information to healthcare providers as it does today.

If you have questions about the TriWest Provider Portal at www.triwest.com/provider, please send an email to ProviderServices@triwest.com.

The Availity Portal is a multi-payer site where you can use a single user ID and password to work with TriWest and other participating payers online. Availity is compliant with all HIPAA regulations, and there is no cost for providers to register or use any of the online tools.

If you are not registered for the Availity Portal, please register here so you have access to the most up-to-date resources and tools for working with TriWest.

1. Q: How do I register for the Availity Portal?
   A: To register, go to www.Availity.com and click REGISTER and then, Let’s get started!. Follow the prompts to register. You will need:
   - Basic information about your practice, including your federal tax ID and NPI.
   - The name of someone with the legal authority to sign agreements for your organization. Typically this is an owner or senior partner.
   - The name of an Administrator to oversee implementation and maintain access for your entire organization.
   - If you have a check from TriWest handy, you can complete the registration in real-time.
   - You will receive an email from Availity with the username you created and temporary password. You may then begin registering other users for your organization.
   
   You also have a couple of different options to see how registration works. You can either refer to this quick registration overview PDF, or for more details, review this recorded registration demo.
   
   
2. Q: As an Administrator, how do I register additional users in my organization?
   A: The Add User help topic on the Availity Portal explains how to add users, either one at a time, or with a spreadsheet. In the Availity portal, click Help & Training | Find Help and navigate to the Add User topic in the Administrator section.
   
   
3. Q: Is my organization required to use Availity’s clearinghouse services in order to use its portal?
   A: No. The portal is available whether or not you use Availity’s clearinghouse services.
   
   Q: What other payers can I transact with via the Availity Portal?
   A: View a searchable list of payers

If you need help with registration or have questions about your Availity account, call Availity at 1-800-282-4548. Representatives are available Monday through Friday from 8 a.m. to 7 p.m. Eastern time, excluding holidays.

To help you learn how to use Availity’s tools and features, check out free training you can access within the Availity Portal.

• To view online help, select Help & Training | Find Help.
• To view training options, select Help & Training | Get Trained to open the Availity Learning Center (ALC) in a new browser.

In the ALC, search the catalog by keyword TriWest to locate live and on-demand options. Select Sessions to use the interactive calendar to enroll in the live Availity webinars you want to attend.

Tip: For quick access to the calendar, click and bookmark this link to the interactive calendar .

One of the most popular on-demand training options includes an onboarding program for Portal transactions, in addition to other product and industry training. In the ALC, search by keyword onboarding to locate programs for administrators and new users.