Availity and TriWest

TriWest and Availity have teamed up to make it easier for you to manage health care for Veterans online. The Availity Portal is now TriWest’s one-stop shop for all information and training on the Department of Veterans Affairs (VA) Community Care programs.

Providers will now use Availity to access all TriWest quick reference guides, educational materials, and provider handbooks. These documents are no longer available on TriWest’s public-facing provider portal at www.triwest.com/provider.

TriWest’s secure portal at www.triwest.com/provider was fully decommissioned on November 6, 2020.

Frequently asked questions about the transition

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Q: What is TriWest Healthcare Alliance’s relationship with Availity?
A: Availity was formed in Jacksonville, Florida, as a joint venture between Florida Blue (formerly Blue Cross and Blue Shield of Florida) and four other payers in an effort to improve efficiency and reduce administrative complexity in the healthcare industry, with the ultimate goal of improving healthcare outcomes. TriWest collaborates with Availity to develop and improve online tools for healthcare providers.
Q: Why does TriWest want me to use the Availity Portal?
A: TriWest and Availity are working to streamline healthcare processes wherever possible. TriWest has selected Availity as its preferred provider portal as a way to help providers access secure information and submit transactions online. By using the multi-payer Availity Portal, you can access information and transactions from TriWest and other payers on one website, with only one login and one password to remember.
Q: Why did I receive a request from TriWest to register for the Availity Portal?
A: TriWest is contacting providers who currently use the TriWest Provider Portal at www.triwest.com/provider and asking them to register for the Availity Portal. TriWest will eventually discontinue its Provider Portal at www.triwest.com/provider, so we ask that you begin using the Availity Portal to see its advantages for yourself and your organization.
Q: I am registered for the TriWest secure portal at www.triwest.com/provider. Is it going away?
A: Yes, at some point TriWest will shut down access to its current Provider Portal at www.triwest.com/provider. TriWest is migrating to Availity as its sole secure portal for healthcare providers. Please register for the Availity Portal now to access TriWest’s current tools and resources via payer spaces.
Q: What are the plans for TriWest.com?
A: TriWest is migrating its secure Provider Portal tools to the Availity Portal and asking that providers use Availity for online transactions. When the migration is complete, the secure TriWest Provider Portal at www.triwest.com/provider will no longer be available. However, TriWest’s public website that does not require registration, TriWest.com, will continue to offer information to healthcare providers as it does today.

If you have questions about the TriWest Provider Portal at www.triwest.com/provider, please send an email to ProviderServices@triwest.com.

What is the Availity Web Portal?

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The Availity Portal is a multi-payer site where you can use a single user ID and password to work with TriWest and other participating payers online. Availity is compliant with all HIPAA regulations, and there is no cost for providers to register or use any of the online tools.

If you are not registered for the Availity Portal, please register here so you have access to the most up-to-date resources and tools for working with TriWest.

Registering and getting started with Availity

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If your organization already has an Availity account, you do not have to register again to start utilizing services that are currently available for TriWest providers.

Tips:

Before you start, gather this information about your organization:

Physical and billing addresses
Tax ID (EIN or SSN)
NPI (if you have one)
Primary specialty/taxonomy
Check or EFT information from a health plan that you submit to (recommended)

Note that:

If your organization already has an account, ask the administrator to add you as a user.
Each user does not have to register a separate Availity account. You only need one registration per organization. Adding a duplicate will delay the registration approval process.
The person who registers will become the primary administrator for the organization, typically an office manager. This person will grant and maintain access to Availity for your entire organization. If that is not you, please forward this information to the right person.

Go to www.availity.com.
Click Register and follow the steps to complete your registration.
For registration guidance or tips, we recommend you refer to the demo and quick guides located on this helpful registration landing page[LF1] prior to initiating your registration application.
After you complete your registration, Availity will send you emails that include your next steps and temporary password. You may then begin adding other users for your organization.
Refer to the Adding Usershelp topic on the Availity portal to learn how your Availity administrators can add users, either one at a time, or with a spreadsheet.

Note: To view or print this help topic, you must be registered with Availity.

Who do I contact if I need help registering for Availity?
For registration assistance, call Availity Client Services at 1-800-AVAILITY (282-4548).
Assistance is available Monday through Friday from 8 a.m. to 8 p.m. Eastern time (excluding holidays)

Q: As an Administrator, how do I register additional users in my organization?
A: The Add User help topic on the Availity Portal explains how to add users, either one at a time, or with a spreadsheet. In the Availity portal, click Help & Training | Find Help and navigate to the Add User topic in the Administrator section.
Q: Is my organization required to use Availity’s clearinghouse services in order to use its portal?
A: No. The portal is available whether or not you use Availity’s clearinghouse services.

Q: What other payers can I transact with via the Availity Portal?
A: View a searchable list of payers

What other support and training materials are available?

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To help you learn how to use Availity’s tools and features, check out free training you can access within the Availity Portal.

To view online help, select Help & Training | Find Help.
To view training options, select Help & Training | Get Trained to open the Availity Learning Center (ALC) in a new browser.

In the ALC, search the catalog by keyword TriWest to locate live and on-demand options. Select Sessions to use the interactive calendar to enroll in the live Availity webinars you want to attend.

Tip: For quick access to the calendar, click and bookmark this link to the interactive calendar .

One of the most popular on-demand training options includes an onboarding program for Portal transactions, in addition to other product and industry training. In the ALC, search by keyword onboarding to locate programs for administrators and new users.

TriWest users: Make the switch to the Availity Portal

If your organization already has an Availity account, you do not have to register again to start utilizing services that are currently available for TriWest providers.

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