Patient Payments An Availity Tweetchat

It’s the catchphrase for healthcare in 2017: The Patient as the New Payer. The increase in high-deductible and health savings account plan adoption means that the old method of waiting to bill the patient until after the insurance company has paid isn’t cutting it anymore. But what does that mean for providers and their patients? Join TSYS’s Director of Relationship Management, Ben Buchanan (@benbuchanan28), and our own Principal of Payment Solutions, Sean Kilpatrick (@spkilpatrick), on Friday, 8/11 at 1pm ET to discuss the why and how of assessing, capturing, and collecting patient payments in our new healthcare world.

Our tweetchat will be held in T1:A1 format with the following topics:

T1: How does the new system of #patientresponsibility for healthcare bills affect providers? Patients? #AskAvaility

T2: What trends in patient payments are driving #patientresponsibility? #AskAvaility

T3: How should providers alter their current billing processes to account for these changes? #AskAvaility

T4: What tools should providers use to make it easy to capture payments? #AskAvaility

T5: To what extent will consumerism in healthcare impact the payments process? #AskAvaility

T6: How long until providers fully adapt to these changes?  #AskAvaility

About the Hosts

Ben Buchanan

Ben Buchanan is a veteran of the healthcare industry with over 8 years of experience in account management and product management roles.  In his role with TSYS he leads the team of healthcare relationship managers responsible for implementing the payments strategy within the healthcare industry.  Prior to TSYS, Ben worked in multiple roles at Carolinas HealthCare System in Charlotte, North Carolina.  He holds a Bachelor’s degree in Marketing from the University of North Carolina at Asheville, and a Master’s of Business Administration from Queens University of Charlotte.

Sean Kilpatrick

Sean Kilpatrick is an 18 year HIT veteran and the healthcare payments product line leader at Availity. During his career, he has been responsible for various business and operational teams in the healthcare revenue cycle management and vendor space. At Availity he leads the product management activities for several provider and consumer facing payment related solutions. Sean earned his Bachelor’s degree in Computer Technology from IUPUI. He enjoys fishing and boating in his spare time.

About the Moderator


Availity integrates and manages clinical, administrative, and financial data to fuel real-time coordination between providers, health plans, and patients in a growing value-based care environment. Facilitating over 7 million transactions daily, Availity’s ability to provide accurate, timely, and relevant information is vital to the financial success of its customers. You can find more information on Availity at or on Twitter @Availity.