Creating Positive Patient Experiences: A Tweetchat

It’s a brand new year and we’re bringing you more #healthcare and #HIT topics to chat about! On Friday, 1/13 at 1pm ET, our fourth #AskAvaility tweetchat will focus on Creating Positive Patient Experiences. Join Steve Sisko (@ShimCode) and Availity’s Greg Snow (@GregorySnow_HC) to talk about the ways patient experience is changing healthcare.

The tweetchat will be held in T1:A1 format with the following topics:

T1: What are some challenges providers face in establishing a good patient experience? #AskAvaility

T2: What are some short phrases that describe a positive patient experience? #AskAvaility

T3: What are some short phrases that describe a negative patient experience? #AskAvaility

T4: How do you educate your patients in terms of their financial obligations before, during, and after care? #AskAvaility

T5: What type of patient communications are most effective right now? Which do you think will be most effective next year? #AskAvaility

T6: There’s lots of talk about “retail healthcare.” What does “retail healthcare experience” mean to you? #AskAvaility

Bring any questions, comments, or ideas to the chat and be sure to tag #AskAvaility. You can also tweet your thoughts to the hosts at @GregorySnow_HC, @ShimCode, and @Availity.

Start the new year off right and join us!

About the Hosts

Steve Sisko

Steve Sisko has over 20 years of experience in the healthcare industry and is a consultant focused on healthcare data, technology and services – primarily for health plans, payers and risk-bearing providers. Steve is known as @ShimCode on Twitter and runs a blog at You can learn more about Steve at his LinkedIn page and he can be contacted at

Greg Snow

Greg Snow is Vice President, Provider Portfolio Planning and has 20+ years of health care revenue cycle/revenue management experience. Greg was a member of the Healthcare Financial Management Association’s (HFMA) Patient Friendly Billing Task Force Phase III, and Phase IV. In addition to HFMA, he is also a member of American College of Healthcare Executives (ACHE). You can reach Greg at @GregorySnow_HC on Twitter.

About the Moderator


Availity integrates and manages clinical, administrative, and financial data to fuel real-time coordination between providers, health plans, and patients in a growing value-based care environment. Facilitating over 7 million transactions daily, Availity’s ability to provide accurate, timely, and relevant information is vital to the financial success of its customers. You can find more information on Availity at or on Twitter @Availity.