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  - For Payers
    Simplify complex processes and improve payer-provider collaboration.
    
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    For Payers
    
    The Availity Platform for Payers
    Simplify complex processes and improve payer-provider collaboration.
    
    Network Connectivity for Payers
    Connect to the most providers and HIT partners nationwide.
    
    Multi-Payer Portal
    Improve collaboration with your provider network by automating core workflows.
    
    Intelligent Utilization Management
    Help ensure the right care at the right time by transforming the prior authorization process.
    
    Payment Accuracy
    Reduce administrative waste by shifting edits early in the claim lifecycle.
    
    Clinical Data Solutions
    Make clinical data work for you by streamlining acquisition, improving quality, and optimizing workflows.
    
    Provider Lifecycle Solutions
    Improve the quality of provider data for use across the enterprise.
    
    Digital Correspondence
    Drive cost out of provider communications by digitizing paper correspondence.
  - For Providers
    Streamline workflows, reduce denials, and ensure accurate payments.
    
    Back
    
    For Providers
    
    The Availity Platform for Providers
    Streamline workflows, reduce denials, and ensure accurate payments.
    
    Network Connectivity for Providers
    Improve revenue cycle performance with fast and secure connections to payers nationwide.
    
    Revenue Cycle Management
    
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    Post-Service
    
    Post Adjudication
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    Seamlessly deliver complete and accurate healthcare information.
    
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    The Availity Platform for HITs
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- Portal Login New to Availity?

Availity Fills in Staff Knowledge at the Point of Engagement with Patients

4.9.2024

Health care is not one single system, but multiple systems offering a bewildering variety of diagnostic and treatment options, backed by a plethora of payment systems that vary from patient. According to Krisi Hutson, Senior Director of Solutions at Availity, AI can help administrative staff from the front desk to the billing office negotiate the maze.

Hutson points out that the average turnover of clinical administrative staff is 12-18 months. In this video, she lays out a typical scenario where a patient arrives for treatment and wants to know what the likely payment is. How can you expect an administrator to collect and analyze all the necessary information. That is where Availity helps.

Availity is also valuable for prior authorization and billing, where a huge amount of detail must be pulled together to demonstrate eligibility.

Hutson says that AI-driven automation was slow to arrive in clinical settings, but that administrators recognized its value when COVID-19 caused severe staffing shortages. Now it can really benefit your staff by getting the right info to them at the point of engagement with the patient. Although, it’s important to note that Availity has taken a strong stance in their effort to roll out responsible AI to healthcare. This is key for companies using AI to gain trust from healthcare administrators.

In this video, she also talks about transparency and responsible AI, suggestions for reorganizing revenue departments, and the importance of a centralized approach to IT and rules. Enjoy our interview with Krisi Hutson from Availity.

Learn more about Availity: https://www.availity.com/

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