Q: What is Availity Essentials?

A: Availity Essentials (Essentials), formerly known as the Availity Portal, is a multi-payer site where each user has their own ID and password to work with Molina and other participating payers. Healthcare professionals have free access to real-time information and instant responses in a consistent format regardless of the payer. Availity is compliant with all HIPAA regulations, and there is no cost for providers to register or use any of the online tools. 

Q: What features does Availity offer?

A: Molina Healthcare providers can use Essentials for submitting attachments, checking eligibility and benefits, submitting claims, checking claim status, and much more. You also have access to a Molina Healthcare Payer Space, which offers Molina applications and updates as well as the ability to download important documents and forms.

Q: Who is Molina Healthcare of Florida?

A: Molina Healthcare of Florida is a contracted health insurance plan with the Florida Agency for Health Care Administration (Agency) to provide health care services to people with Medicaid. This is called the Statewide Medicaid Managed Care (SMMC) Program. You are contracted with Molina to render services to Medicaid, specifically Molina Healthcare of Florida’s Specialty Plan Members.

Q: Can I access other payers via Essentials?

A: Yes, you can work with many other payers via Essentials. View a searchable list of payers.

Q: How can I find what I need on Availity?

A: After you register with Availity, log in to the Portal, click Help & Training | Find Help, and search for Crosswalk from Molina Healthcare to Availity. This crosswalk will be updated to reflect the availability of new Availity tools for Molina providers.

Q: Who do I contact if I need additional help registering or have questions about my organization’s Availity account?

A: Call Availity Client Services at 1-800-282-4548. Assistance is available Monday through Friday from 8 a.m. to 8 p.m. Eastern Time (excluding holidays).

If you're already registered with Availity and working with another payer, you're all set. You can use your existing log-in credentials to get started with all the tools and features available for Molina.

Payer Spaces on Availity Essentials makes it easy for you to navigate to proprietary payer applications, resources, and information. The Payer Spaces drop-down menu gives you the option to select Molina Healthcare in addition to other payers with whom your organization is associated with on Essentials.

Join a 30-minute live Availity training webinar to learn how to set up and use Availity Essentials for all payers.

Registering and Getting Started with Availity

Not registered with Availity? Not sure who Availity is or what we offer? In these introductory sessions, we’ll tell you about Availity’s tools and features to better manage your patients’ healthcare online. For help getting started, we'll also give you some quick tips on how to register for your free Availity account. Training is multi-payer and occurs monthly. All webinars are recorded for you to access at your convenience.