Keep your directory information up to date with all your payers
Patients use provider directories—published by your payers—to find information about your organization. For Medicare, Medicaid, and exchange patients, it’s especially important that these directories be accurate and up to date. If you don’t regularly verify your organization’s information, a payer may choose to exclude it from their directories.
The Centers for Medicare and Medicaid Services (CMS) now requires payers to check with their providers quarterly to make sure their directory information is correct. Each of your payers will ask you to verify your information they have on file, every 90 days. That means a lot of repetitive work for you.
Availity’s Directory Verification app in the Availity Provider Portal lets you update your directory information online, using forms pre-populated with most of your information. You simply verify the information that’s correct, fix what’s wrong, and click the Submit button. Availity automatically sends your updates to payers who are working with us on their directories.
Instead of filling out multiple forms and faxing or emailing them to each health plan, you can make electronic updates right from your daily workflow and then send the edits to every health plan you contract with.
You can also download a report with all your verified information to send to other payers you work with when they ask for your updates.
Keeping your business and physician information current also helps you minimize costly and repetitive work caused by misdirected patient claims, payments, or general calls searching for specific roles within your business. This saves you money and time, and frees up staff resources to focus on patient care.
The healthcare industry is changing quickly, and providers and health plans need better ways to work together. Availity Provider Data Management is one way we can help ensure providers and health plans get the right information at the right time in the care cycle.
The new Provider Data Management tool lets you maintain the following information:
- Service locations and hours of operation
- Providers who join your organization
- Contact information for physicians and key staff
- Whether you’re accepting new patients
- Languages spoken by physicians and staff
- Other information that helps payers work with you
These payers are working with Availity to keep their provider information up to date and accurate, and more are being added every month:
- Florida Blue
After you complete the verification process, you’ll be able to download a report in PDF format that includes any updates you’ve made and affirms that the information is accurate. You can send that to other payers you work with, or use it as a resource to complete their proprietary workflows and forms.
The Availity Provider Portal gives you one place to exchange administrative, clinical, and financial information with most of the nation’s leading health plans. When you log in to the portal, you’ll be able to:
- Check eligibility and benefits
- Submit professional and facility claims
- Check on your claim and remittance status
- Request authorizations and receive referrals
- Get fee schedules and other payer-specific information
- … and more
The Availity Learning Center offers a wide variety of on-demand and live webinars that cover topics that matter to healthcare administrators, including courses on coding, hiring and training staff, changes in healthcare regulations, and more. There are also videos and other resources to help your staff get up to speed on all the things you can do on the Availity portal.
Many payers also have “Payer Spaces,” which are secure linkouts to payer-specific information and apps, so the Availity Portal cuts down on the number of passwords and logins you need to remember.