Make the switch to the Availity Web Portal - Humana
Working with Blue Cross Blue Shield of Wyoming online?

Make the switch to Availity!

Availity is becoming Blue Cross Blue Shield of Wyoming’s (BCBSWY) preferred method for health care providers to manage claims and remittances and complete other secure administrative tasks online.

Availity offers secure online access to multiple health plans and the ability to submit and manage your claims and other electronic transactions using real-time data entry or batch submissions.

One user ID and password is the key to information from multiple payers.
Availity is a multi-payer site where you can use a singleuser ID and password to work with BCBSWY and other health plans online.

Availity is compliant with all HIPAA regulations, and there is no cost for providers to register or use any of the online tools.

Have questions regarding the Availity capabilities for BCBSWY? Please call Availity at 1-800-282-4548.

Q: Why did BCBSWY ask me to register or get set up to use Availity?
A: To reduce paperwork and unnecessary phone calls, BCBSWY is moving many of their current services on THOR and Electronic Data Interchange Support Services (EDISS), so we are assisting providers as they register to use the Availity services. We recommend that you begin using Availity for all your BCBSWY transactions to see its advantages for yourself and other users in your organization.

Q: Why does BCBSWY want me to use Availity?
A: BCBSWY is working to streamline health care processes wherever possible and make it easier to work online. They have selected Availity as its preferred provider portal to help providers access secure information and submit transactions online. By using Availity, you can access information and transactions from BCBSWY and other health plans on one website, using a single user ID and password.

Q: What new tools and features will be available on the Availity Portal?
A: You’ll have the same options you had before but only now it will be easier to access and use. You’ll still be able to look up finalized claim status and view remittance advice among other items, and more features will be coming later.

To see what’s moving from BCBSWY’s THOR to the Availity web site, scroll down to the Where to find what you need on Availity section.

Tip: Before you start, make sure you have this information handy:

  • Basic information about your practice, including your federal tax ID and NPI.
  • The name of someone with the legal authority to sign agreements for your organization. Typically this is an owner or senior partner.
  • The name of the administrator in your office who’ll need to grant and maintain access to Availity for your entire organization.
  1. Go to www.availity.com.
  2. Click Register, and follow the steps to complete your registration

For registration guidance or tips:

After you complete your registration, Availity will send you emails that include your next steps and temporary password. You may then begin adding other users for your organization.

The Add User help topic on the Availity Portal explains how your Availity administrators can add users, either one at a time, or with a spreadsheet.

Who do I contact if I need help registering for Availity?
For registration assistance, call Availity Client Services at 1-800-AVAILITY (282-4548).
Assistance is available Monday through Friday from 8 a.m. to 7:30 p.m. Eastern time (excluding holidays).

     3. Start submitting claims

After you register your organization and add users, log in to Availity and then submit claims using one of these three options:

To submit via direct data entry...

To upload your claims via the portal...

To send and receive batch submissions using transport method FTP...

Click Claims & Payments and select either Professional Claim or Facility Claim.

Click Claims & Payments | EDI Reporting Preferences and set up your preferences.

For more information or assistance, refer to the "Manage EDI Preferences" steps in this quick guide.

Go to Help & Training > My Support Tickets > Open A Ticket, and submit your ticket.

Availity will send you a response that includes your mailbox information.

If you need more information or assistance, refer to "Accessing key resources" in this quick guide.

 
Tip: For easier onboarding, we do recommend you take advantage of the training options outlined in the next section, “Get up to speed quickly with on demand training”.

 

      4. Enroll and receive electronic remittance advice (ERA)

          After you complete your registration, refer to the Enroll for 835 ERA Delivery steps in this quick guide.

  • To make the transition easy, Availity offers a variety of training sessions and information via the Availity Learning Center (ALC). After you register with Availity, log in to the Availity Portal and click Help & Training | Get Trained to access recorded demonstrations. When you get there, search for “onboarding” to find just the right quick and easy-to-follow demos to help you get started.
  • Refer to our Clearinghouse Customer Quick Start Guide for easy set-up and access to demos and other EDI training resources.
  • The ALC also offers in-depth product training as well as continuing education via national industry experts.

1

You're looking for...

2

You used to go here...

3

Now you can go here on Availity...

4

If you don't see the tool or feature in column 3, ask your administrator to assign this role to you...

Claim Status

THOR

Claims & Payments menu, New Claim Status

Claim Status

For questions about:

Contact the following:

Availity Provider Portal or Availity Intelligent Gateway transactions


1-800-AVAILITY (282-4548) Monday through Friday
8:00 a.m to 7:30 p.m. Eastern Time
or
6:00 a.m. to 5:30 p.m. Mountain Time

Availity capabilities for BCBSWY


1-800-AVAILITY (282-4548) Monday through Friday
8 a.m. to 7:30 p.m. Eastern Time
or
6 a.m. to 5:30 p.m. Mountain Time

 THOR capabilities for BCBSWY

Call THOR Support at 800-544-THOR (8467) or email thor.support@thor.org

 
BCBSWY's transition

 Email BCBSWY at provider.support@bcbswy.com
 
Benefits, eligibility, claim status, or payment
 Contact BCBSWY Provider Service at 888-359-6592.