In celebration of Availity’s 25th anniversary, we’re highlighting associates whose impact and dedication have helped shape who we are today. Through this special Associate Spotlight series, we’re honoring the people behind our story—past, present, and future.
In this Q&A, we’re proud to spotlight Sean K., who shares reflections on his journey, the moments that mattered most, and what continues to inspire him as part of Availity.
When did you join Availity, what was your first role, and what stands out most from your early days?
I joined Availity in May of 2019 as a Call Center Representative for Essentials Pro (formerly called RCM). What stands out the most is how quickly everything changed over the next 12 months from my start date, when COVID rapidly changed our workforce from in-office to remote overnight. The workforce and leadership adapted so quickly and efficiently to keep our goals on track while playing in an entirely new ballpark.
What’s kept you here the longest?
The people. I am a huge proponent of strong working relationships, and establishing great connections with people who are branched out across the company has always been something that has come in handy. Whether it is catching up after a long time with a colleague I don’t connect with anymore, or working with our close group of leaders in ACS, I have always felt a connection to individuals in this company.
What’s a moment when you realized the work we do matters beyond our walls?
Availity Lifeline. After the CHC cyber-attack, Availity REALLY stepped up and provided a service for the industry that was truly needed but never expected. This was a time when friends I have outside of Availity reached out to talk about how Availity was affecting their lives and their work in ways it never had before.
Looking back on your time at Availity, what accomplishment or contribution are you most proud of?
While I have had plenty of personal accomplishments during my years with Availity, what I am most proud of is the contribution I have been able to make towards others’ accomplishments. Working in onboarding in ACS, I have watched hundreds of people join the company and work their way up from the ground level. Training others and watching them go from a novice in the call center to being promoted to advanced roles all throughout the company is what I hang my hat on the most.
What excites you most about where Availity is headed next?
Availity has such a unique place in the Healthcare sphere as we continue to embrace technology. Availity Extend has such great potential to unite the solutions Availity has provided for years with the endless possibilities that we know of (and are yet to find out about) that come with rapidly advancing technology.
Who has had a meaningful impact on your career here, and what did you learn from them?
Jason Yonkman. It feels like Jason has played a role in each and every step of my journey at Availity. From a lunch outing on my first day at the company, to suggesting a role to me, which became my first promotion in the company, to always being a mentor and someone I could reach out to with questions or look to for guidance. He is the true embodiment of why I believe the “people” are the reason I have been with the company for so many years.
When you think about our Core Values, which one resonates most with you, and why?
Be all in. Availity, as a company, and healthcare are complex mechanisms in which no one person can solve every problem. There needs to be a level of trust that you are going to be fully invested in doing your part while others are doing theirs to work towards a mutual goal.
What are three words you’d use to describe Availity today?
Agile. Engaging. Collaborative.
What’s one way your team quietly helps simplify healthcare that most people outside Availity would never notice?
By creating smarter knowledge bases, we not only equip associates with the answers they need to quickly answer client questions but also provide clients with the right answers and resources to proactively reduce subsequent inquiries.
What’s your favorite Availity tradition, event, or memory?
In February of 2025, I came down to Jax on a personal trip to run the DONNA marathon. It was truly incredible how many of my teammates and colleagues in the company came to support and celebrate with me before, DURING, and after the race. It’s truly a company where the work and personal achievements are taken so seriously and celebrated as such.
Thank you, Sean, for your dedication and the impact you’ve had in shaping Availity’s story. We’re grateful for all you do as we celebrate 25 years of Availity!