Ryan has been with Availity for nearly 14 years, starting his journey as a contractor in Availity Client Services (ACS). Over the years, he has held various roles, including Operation Support Analyst and Alliance Analyst for the Humana relationship. Currently, he serves as a Senior Technical Account Manager, a position that reflects his dedication and growth within the company.
One of the most important aspects of Ryan’s role at Availity is maintaining a healthy relationship with customers. He prioritizes making clients feel heard and supported, fostering collaboration between Availity and the client to achieve goals that benefit both providers and members.
Ryan lives in Upstate New York and holds a Bachelor’s degree in Business Management and an Associate’s degree in Business Administration from a local state college. Before joining Availity, he detailed vehicles at a car dealership. His journey with Availity began when he learned about the company through a friend, reminding us just how much referrals matter! Ryan’s commitment to his career saw him move from one side of the East Coast to the other, eventually settling in Jacksonville, FL. However, during the COVID-19 pandemic, he relocated back to New York to be closer to his family.
Ryan credits ACS for providing him with the foundation and mindset needed to succeed in his current position. He emphasizes the importance of understanding the impact Availity has on customers and the significance of small details.
Ryan’s tips for a successful career at Availity include becoming a trusted advisor to both clients and internal partners, having a solid understanding of HIPAA X12 transactions and payer-specific rules, and being proactive in supporting your team and customers. He appreciates the approachable nature of his colleagues, who are always willing to help and guide each other.
Outside of work, Ryan enjoys spending time with his wife, their two Golden Retrievers, Thea and Cooper, and their families. He has a passion for riding or driving anything with an engine, including motorcycles, ATVs, side-by-sides, and snowmobiles. Ryan is inspired by the desire to positively impact others, believing that Availity is a company that strives to do good.
