In celebration of Availity’s 25th anniversary, we’re highlighting associates whose impact and dedication have helped shape who we are today. Through this special Associate Spotlight series, we’re honoring the people behind our story—past, present, and future.
In this Q&A, we’re proud to spotlight Kim P., who shares reflections on her journey, the moments that mattered most, and what continues to inspire her as part of Availity.
When did you join Availity, what was your first role, and what do you remember most about your first year?
I joined Availity in June 2003 as the Team Lead for Client Services. I remember us expanding from just login and web portal transactions to EDI.
What’s kept you here the longest?
I am still here because I have always been excited about the next steps we will take as a company. Seeing our start and how we continue to grow and adapt has been amazing. Availity is a GREAT company that believes in giving back to the community. We are a family that shows up and supports each other.
When you think about our Core Values, which one resonates the most with you and which do you think will propel us through the next 25 years?
Do the Right thing resonates because it is the value that works when there are no easy answers and when no one is watching. It builds trust internally and externally. Looking ahead to the next 25 years, if our culture is grounded in integrity, we will be strong through changes we face.
What are three words you’d use to describe Availity today?
Adaptability, Reliable, and Innovative.
What are you most proud of from your time at Availity?
I have several things that I am proud of during my tenure here. First and foremost is my personal and professional growth. I have gained confidence in my abilities and developed stronger communication and problem-solving skills. Professionally, I grew up here, and I learned how to adapt to different challenges.
I am proud of the relationships I have built with different teams that I have been a part of. I take pride in the contributions I have made across the various platforms I have had the opportunity to work on. I have consistently worked to support team goals and collaborate effectively with others.
What’s a time Availity’s reliability or recovery made a difference (for a provider, plan, or patient experience)?
Our response to the Change Healthcare breach. By launching Lifeline, we were able to assist over 300,000 providers.
What’s one “tiny way” your team removes friction from healthcare that most people never see?
One tiny thing we did was create alerts for stalled HL7 interfaces. If data stops flowing for a certain amount of time, we know immediately and can start troubleshooting before a client discovers the disruption.
Thank you, Kim, for your dedication and the impact you’ve made in helping shape Availity’s story over the past 25 years!