In celebration of Availity’s 25th anniversary, we’re highlighting associates whose impact and dedication have helped shape who we are today. Through this special Associate Spotlight series, we’re honoring the people behind our story—past, present, and future.
In this Q&A, we’re proud to spotlight Fazeel S., who shares reflections on his journey, the moments that mattered most, and what continues to inspire him as part of Availity.
When did you join Availity, what was your first role, and what stands out most from your early days?
13TH Feb 2015, I joined as a Junior Process Associate. My early days started with knowing nothing with no future plans but was always focused on being good at the assigned work.
Looking back on your time at Availity, what accomplishment or contribution are you most proud of?
I would say it’s the learning and exposure from associate to the manager Level. Identifying the areas of improvement across the process. Being part of the interview process in identifying the right candidates for the position.
How has your role evolved since you started?
It has been a very big change from associate to the manager role. I started as a Junior Process Associate, focused on learning across the processes. Over the years, my role evolved through continuous learning, ownership, and opportunities to be part of the ACS India Team from scratch. Today, as a Manager, I lead an ACS India team, identify process improvements, help associates grow, and contribute to hiring the right candidates.
Looking back, what advice would you give your first-day self?
Keep learning, take ownership, stay focused, and trust the journey/process.
When you think about our Core Values, which one resonates most with you, and why?
Be All In: Responsibility for ensuring that we continue to learn, adapt, and move forward as a team.
Own the Outcome: Support and guide the team toward the expected results.
Do the Right Thing: I believe in integrity.
What are three words you’d use to describe Availity today?
Growth. Ownership. Connection. This relates to my journey at Availity as well.
What excites you most about where Availity is headed next?
Strengthening global teams and shared accountability. Automation to simplify workflows and reduce administrative work.
What’s one way your team quietly helps simplify healthcare that most people outside Availity would never notice?
My team in customer support helps healthcare professionals overcome account-access and navigation challenges, often behind the scenes and around the clock. Each issue we resolve allows our customers to spend less time troubleshooting technology and more time supporting the people they serve.
What’s a moment when you realized the work we do matters beyond our walls?
When the team resolves the reported issue that allows the healthcare professionals to resume/continue completing their work.
What makes the people at Availity unique?
The focus on working together to solve challenges.
What makes you most optimistic about Availity’s next 25 years?
The focus on innovation to simplify healthcare.
What do you think will define Availity’s next chapter of growth?
A focus on innovation to simplify healthcare, payer accountability, and developing customer-focused solutions.
What is one area where you think Availity can make an even bigger impact in the years ahead?
Faster issue resolution and customer-focused solutions.
Thank you, Fazeel, for your dedication and the impact you’ve had in shaping Availity’s story. We’re grateful for all you do as we celebrate 25 years of Availity!