In celebration of Availity’s 25th anniversary, we’re highlighting associates whose impact and dedication have helped shape who we are today. Through this special Associate Spotlight series, we’re honoring the people behind our story—past, present, and future.
In this Q&A, we’re proud to spotlight Amy G., who shares reflections on her journey, the moments that mattered most, and what continues to inspire her as part of Availity.
When did you join Availity, what was your first role, and what stands out most from your early days?
I joined Availity in 2020, at the start of the pandemic, with my first role in Customer Service supporting providers through live phone calls. Although it was a challenging time to begin a new chapter, I am grateful that role gave me the opportunity to learn the foundation of the company from the ground up. It helped me understand the importance of the work we do, the needs of the providers we support, and the impact Availity has across the healthcare industry. What stood out most from those early days was the nationwide reach of our work—every call was different, and I had the opportunity to connect with people from Hawaii to Puerto Rico. Those conversations gave me a deeper appreciation for the people we serve, the purpose behind our solutions, and the strong foundation Availity continues to build upon today.
Looking back, what advice would you give your first-day self?
I would tell myself to take a breath, trust the process, and remember that feeling nervous means I cared about doing well. Looking back, I am grateful for every lesson, challenge, and opportunity that helped me grow from that first day forward. I would remind myself to stay open to learning, lean on the support of others, and approach each new experience with confidence, humility, and gratitude.
Who has had a meaningful impact on your career here, and what did you learn from them?
Several people at Availity have had a meaningful impact on my career, and I am truly grateful for the guidance, encouragement, and support they have shared with me along the way. Each person has taught me something valuable—whether through their leadership, collaboration, patience, or willingness to invest time in helping others grow. I feel very fortunate to have learned from people who lead with kindness, integrity, and purpose. Their influence has not only helped shape my professional growth, but has also reminded me of the importance of supporting others with the same care and generosity that has been shown to me.
What excites you most about where Availity is headed next?
What excites me most about where Availity is headed is the opportunity to continue growing alongside the rapid evolution of technology in healthcare. Availity is well positioned to be part of that transformation by continuing to innovate, simplify complex processes, and deliver meaningful solutions for clients, providers, and the communities they serve. I am excited to see how our continued advancements will strengthen the way we work, support better outcomes, and help shape the future of healthcare connectivity.
When you think about our Core Values, which one resonates most with you, and why?
Be All-In resonates with me most because it emphasizes working across silos, embracing diverse perspectives, and tackling challenges together. It reflects the idea of one team, one mission, and one Availity—while reminding us to talk straight and talk kind.
What are three words you’d use to describe Availity today?
Innovative, Resilient, and Dependable.
What’s one way your team quietly helps simplify healthcare that most people outside Availity would never notice?
My team helps clients implement Auth AI, which supports a faster, more efficient authorization process for the organizations and members they serve. While much of this work happens behind the scenes, it plays an important role in reducing manual effort, improving turnaround times, and helping clients create a smoother experience for their own customers. By simplifying a traditionally complex part of healthcare, our team contributes to more timely decisions, less administrative burden, and a more seamless authorization journey.
If you could preserve one thing about Availity for the next generation of associates, what would it be?
One thing I would preserve for the next generation of associates is the Jacksonville office and the history it represents. It is important to understand where Availity began, because that foundation helps us appreciate how far we have come and guides how we continue to grow and evolve. Preserving that connection to our roots honors the people, culture, and mission that shaped Availity, while inspiring future associates to carry that legacy forward with purpose.
Thank you, Amy, for your dedication and the impact you’ve had in shaping Availity’s story. We’re grateful for all you do as we celebrate 25 years of Availity!