Everything you need to work with your payers
You work with payers every day—and those interactions can be complicated. Availity makes it easier to connect with your payers, from the first check of a patient's eligibility through final resolution of your reimbursement.
Availity connects you with payers in a variety of ways
The Provider Portal gives you free, real-time access to many payers through your browser. It’s ideal for direct data entry, from eligibility to authorizations to filing claims, and getting remittances. Some payers support special services on the Portal like checking claim status, resolving overpayments, and managing attachments.
Free access to hundreds of payers
From the first phone call with a new patient through final claim reconciliation and payment, you need a simpler way to collect, submit, and track the administrative, clinical, and financial data that make healthcare possible.
Availity is the place to connect with your payers—at no cost to providers. We work with hundreds of payers nationwide to give providers a one-stop-portal where they can check eligibility, submit claims, collect patient payments and track ERAs, and even sign up for EFT. Your Availity Portal account gets you access to all this and more, with one password.
You can also update your provider profiles, manage quality-of-care paperwork, and get detailed reporting about your office’s standard HIPAA and other payer transactions.
Standardized workflows make it easy for you to handle:
- Patient registration
- Prior authorizations and referrals
- Patient payments
- Claims—professional and facility, even dental!
- Solicited and unsolicited attachments
- Claims status tracking
- Electronic remittance advice (ERAs)
- Claim reconciliation and overpayment management
- Provider information management
- Reporting and dashboards
Preparing for Patient Care
Working with patients starts with eligibility and benefits inquiries: is the patient standing in front of you covered? What’s their financial responsibility? Have they hit their out-of-pocket limits?
With Availity, it doesn’t matter who their insurance company is: one easy-to-use screen gets you everything you need to know.
You can even get access to the patient’s care summary—a claims-based look at that patient’s treatment history.
And if you need an authorization or referral, just click one button to bring up an interactive workflow that guides you through the process. In many cases, you’ll even get an instant response.
Authorizations and Referrals
Auths cause more headaches in your office than almost any other step in working with your payers. Is an authorization needed? Are there separate forms for inpatient or outpatient procedures?
Easier, Faster, Smarter
Most of the payers you’ll find on the Portal offer real-time authorizations. Just start with the basic information, and we’ll pre-populate as many of the fields as we can, and in just a few minutes you’ll have an answer that’s straight from the payer.
We’re also working with several leading payers to simplify the process even more, with a question-and-answer format rather than the on-screen forms.
Our new dashboards let you quickly check the status of all the auths requested by your office. For selected payers, you can even provide unsolicited attachments that you know the payer will need for approval.
Once the visit is over, it's time to start the paperwork that gets you paid: claims.
Submitting claims has never been easier—whether you want to key them in one at a time or submit batch claims through electronic data interchange (EDI). Use the Portal to submit professional, facility, or dental claims to hundreds of payers at no cost to you.
Once you’ve submitted a claim, you can see what’s happening with it through standard claim status inquiries.
Submitting single, multiple, or batch claims
Click once to get to the claims page from a patient card on the eligibility screen. Pick your payer and start your claim with as little as the patient’s name, date of birth, and insurance information.
We’ll do a quick check on your claim when you click “Submit,” just to make sure you’ve avoided the most-common errors that can cause your claims to pend or get denied.
If you’re looking for a more robust app to integrate directly with your Epic (or other) EHR, look into our Revenue Cycle Management Services. You can get pre-service clearance tools, advanced denial prevention and management, and more.
Upload multiple claims
Does your PMS or EHR system let you export your claims in standard 835 format? You can upload that file through the Availity portal and submit your claims in a batch. Each claim is still individually tracked, so you can get up-to-date information on your claims any time you need to check their status.
Need an integrated solution, or want to automate your uploads? Check out Availity’s EDI solutions.
Check your claim's status
No more hopping from payer portal to payer site—and no more waiting on hold to find out if your claim has pended or been denied. Check the status of your claims for most of our payer partners, and get real-time information about what you need to fix, add, or re-submit so you can collect what you’re owed.
Every payer has a unique way to find out about your claims. The Claim Status workflow on the Portal lets you pick your payer, then walks you through just the questions you need to answer to get the insights you need. Check on a specific claim for one encounter, or get a look at all your claims that payer is currently processing.
Remittances - Collect what you're owed
Because you checked your patient’s eligibility at the beginning of the encounter, you know how much of the cost of treatment they are responsible for. Availity integrates patient payments right into the Portal, and including cost-efficient (and simple) payment processing by TSYS, America’s largest and most-trusted payment processor. You can swipe a card or set up recurring payments to help spread the patient’s cost out over time.
Most payers deliver their electronic remittance advice (ERA) through the portal, so you’ll know how much you were reimbursed for care. We even offer secure messaging with attachments for many payers, so you can easily handle claim disputes without having to log into the payer’s proprietary site.
When there are overpayments you can easily accept or dispute the amount, send supporting documents, and exchange messages with the payer until the final amount is determined.
Several payers even let you enroll in electronic funds transfer (EFT), so not only do you know how much the reimbursement is, you can track the payment right into your bank account.
Sometimes, though, you need even more-detailed payer-specific information.
Keeping providers informed
Sometimes you need more information from a payer than you can get directly from Availity. Fortunately, many payers offer Payer Spaces – a way to get to payer-specific apps, news, policies and procedures, and more.
You don’t need to leave the portal or remember another password – just click the logo and you’ll see a new window with the payer’s micro-site. Find what you need, then close the window and you’re back in the Availity Portal.
Provider Information Management
Patients use provider directories—published by your payers—to find information about your organization. For Medicare, Medicaid, and exchange patients, it’s especially important that these directories be accurate and up to date. If you don’t regularly verify your organization’s information, a payer may choose to exclude it from their directories.
Helping providers and payers stay on the same page
Availity’s Directory Verification app in the Provider Portal lets you update your directory information online, using forms pre-populated with most of your information. You simply verify the information that’s correct, fix what’s wrong, and click the Submit button. Availity automatically sends your updates to payers who are working with us on their directories.
The app shares data with our new credentialing app, which many payers are using to simplify the credentialing and recredentialing process for providers. The new app takes minutes to fill out instead of hours, and shows you just where your application is in the process of verification, review, and approval.
Keeping you up-to-date is Availity’s central focus, and you can access some of the best-in-class reporting tools through the portal.
Showing providers the big picture
You need reliable data about how your business is performing to make good decisions. Availity 360 gives you insights into your financial and administrative transactions, including snapshots of how you’re doing, how you’re trending (month-over-month, year-over-year), and performance metrics based on payer, transaction type, and more.
You can dig into the details on individual claims or ERAs, or simply check the dashboard to make sure your status is green across the board.
Detailed administrator reports let you check your organization’s history and view information about your staff members’ use of the Portal.
It can all be overwhelming. Fortunately, you have lots of options to get help.
Help & Training
Learning new things
As the healthcare landscape changes, our Availity Learning team is continually developing new content to guide providers through these changes. Such as...
- Webinars to introduce audiences to Availity tools
- Product demos showing how to get the most out of Availity tools
- Help topics with detailed steps for completing a transaction
- Monthly updates on new and evolving tools
It can all be overwhelming. Fortunately, you have lots of options to get help.
Providers can use the Help & Training menu for these options
- Find Help—Search for up to date help topics
- Get Trained—Go to the Availity Learning Center to search for Availity product and healthcare industry training
- Search Knowledge—Stay informed about known issues and payer alerts
- My Support Tickets—Submit a help ticket and track issue resolution
- My Learning Plan—Create a learning plan tailored to fit each user in a provider organization
Sometimes we just need a little extra help
For additional assistance, providers can call Availity Client Services @ 1.800.282.4548 Monday–Friday, 8:00am to 8:00pm ET. Our Client Services team supports all Availity products and works with callers until an issue is resolved.
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Submit a Ticket
Log in to the Provider Engagement Portal in order to submit a tech support ticket.
Register for Provider Portal Access
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