Improve patient collections and streamline front-desk processes
Availity’s Patient Access solution provides access to real-time patient data, giving your front-desk staff the ability to accurately resolve patient collections at or before the point of service. Our solution streamlines the patient collections workflow processes starting from the moment a patient checks in and continuing until the claim is paid.
- Automated workflow reduces the time spent on complex manual processes, freeing employees to focus on the patient.
- Customized scripting delivers real-time, responsive communication prompts that guide staff through payment scenarios.
- Propensity to pay uses demographic data combined with household income, net worth, and other financial indicators to predict a person’s capacity to pay.
- Insurance verification and medical necessity delivers up-to-date coverage and benefit information and cost estimates so you can collect co-pays.
- Address and identify verification allows you to verify critical billing information, using only the patient’s name and address.
- Contract calculator estimates the appropriate patient financial responsibility at the point of service, based on the facility’s contractual terms with payers.
- Financial assistance uses federal poverty guidelines in conjunction with the patient’s income information to determine the need for financial assistance.
- Payment processing allows you to accept payments via cash, check, and credit or debit card.