Understanding the needs of customers is paramount to any business’s success. And for Availity, a long-time, trusted intermediary between health plans and providers, understanding and appeasing both segments of the healthcare market has its challenges. Despite the development of integrated digital tools and improved processes and workflows, the relationship between these healthcare stakeholders is historically influenced by friction—even though both recognize a need to work together.

This heightened need for collaboration prompted an original Availity research study to uncover the state of payer-provider collaboration. We surveyed more than 40 health plans and 400 practice- and facility-based providers to find out what communication gaps exist; what processes or technology would bridge those gaps; and where improved collaboration would do the most good.

Take a look as I share some key takeaways from our research.

While differences remain, it’s the areas where providers and plans agree—cost containment, profitability, patient satisfaction, and provider engagement—that underline the biggest opportunities for online, multi-payer portals for providers.

Download your copy of our latest original research study, The State of Payer-Provider Collaboration.