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About Availity Learning Center

What is Availity Learning Center (ALC)?

Availity Learning Center (ALC) delivers free product training on Availity Portal, EDI Clearinghouse, and RCM tools. We also offer healthcare education via national experts on topics that matter to YOUR work life—such as coding, HIPAA, the revenue cycle, customer service in a healthcare setting, and migrating to value-based care. Our subject matter experts help make your business more efficient and your employees more knowledgeable and productive. Choose live webinars or on-demand training that you can complete at your convenience.

Who is the training for?

The training is designed for medical group practice and hospital administrators, managers, and office, billing, and clinical staff.

How is the training delivered?

Live webinars. Each real-time teleconference is combined with a simultaneous, visual presentation over the Web followed by a question and answer (Q&A) session with the speaker.

Recorded webinars. If you are not available for the live webinar, you can register for the recorded webinar and view it at your convenience. You receive both the recording of the live event and the speaker’s presentation handout.

Product training demos. Check out our training demos for a quick look at using Availity Portal applications.

Online courses. Take online courses on various healthcare topics at your convenience. Many courses include reference materials.

How do I access Availity Learning Center?

For Availity Portal users. At the top of Availity Portal, click Help & Training | Get Trained.

For Availity RCM users. At the top of Availity RCM, click Support | Availity Learning Center.

For all other users. Access http://www.availity.com/learningcenter. Click Sign In, enter your username and password or click I don't have an account yet and complete the fields.

Tips:

We recommend using your email address as your username.

We recommend using Google Chrome to access Availity Learning Center.

How do I access more learning in Availity Learning Center?

From any page in Availity Learning Center, click the menu in the upper left and select Store to find healthcare training. Access this job aid for assistance.

Or from the Store, click Dashboard in the upper right, then click Dashboard | Catalog in the upper left to find free Availity Portal, EDI Clearinghouse, or RCM product training. Access this job aid for assistance.

How do I register for training?

Registering for training is quick and easy:
    For on-demand Availity Portal or RCM product training

  1. Browse the catalog to find the product training you want to register for. Our product training is always free.

    Tip: Click All Categories on the left and select a category to see a listing of available training in that category. Or click the magnifying glass on the right and search by keyword.

  2. Click the name of the training and view the description.

  3. Click Enroll in the top right. The system will redirect you to your dashboard where you can click Start to access your training.

  4. Access this job aid for assistance.

    For live training

  1. Click Sessions at the top of the catalog to find a list of live product training.

  2. Click the name of the training to view the description.

  3. Click View Course. Then click Enroll in the top right.

  4. You will receive an email reminder from Availity Learning Center the week before, the day before, and the day of the event with a link to the live webinar.

  5. Tip: Remember to join 15–20 minutes before the start time.

    For healthcare training

  1. Click the menu in the upper left and select Store. Browse to find the healthcare training you want to register for.

    Tip: Search by keyword or category to filter the list of training.

  2. Click the name of the training and view the description that displays.

  3. Click Add to cart on the left and follow the on-screen prompts to complete the purchase with your credit card. The system will redirect you to your dashboard where you can click Start to complete your training.

    Access this job aid for assistance.

Note: Availity does not issue refunds for training with an associated fee.

How do I purchase learning for others?

You may purchase learning for other people in your organization.
  1. Follow the directions for How do I register for training? above. When you reach your shopping cart, click the Click Here link following If you are purchasing for someone else or require bulk purchasing.

  2. Select the number of people for whom you want to purchase learning, select whether that number includes yourself, and whether you have their names and email addresses. If you click Yes, fields display for you to enter the names and email addresses. Complete the fields and then click Next Step: Checkout.

  3. Follow the on-screen prompts to complete the purchase with your credit card. When your order is complete, a page displays confirming your order.

  4. Tip: Users that already have an account in the ALC will be enrolled automatically and will receive an email notification. Users that do not have an account will receive an email message with a redemption code and a link to access the training. Accessing the training creates an account. You will also receive an email message with the list of redemption codes for those individuals that do not have an account.
Access this job aid or contact us at AvailityLearning@availity.com for assistance with purchasing for others.

Note: Availity does not issue refunds for training with an associated fee.

When will I receive my registration confirmation?

You will receive a registration confirmation email from The Availity Learning Center notifications@learnupon.com shortly after registering for training in Availity Learning Center, if you have an email address on file.

If you don't start your training within 30 days, you will receive a reminder email. A final reminder will be sent if you don't start your training within 60 days.

For live webinars, you will receive an email reminder the week before, the day before, and the day of the event. All notification emails include a link to access the live webinar.

How do I access training someone else has purchased for me?

If you have an existing ALC account, you will be enrolled automatically and receive an email confirmation from The Availity Learning Center notifications@learnupon.com.

If you do not have an existing ALC account, you will receive an email message from The Availity Learning Center notifications@learnupon.com with a redemption code and a link to access the training. Click the link, access the ALC, and then enter your redemption code on the page that displays. This will create an account for you.

What should I do if I haven't received my registration confirmation or email reminder yet?

Check your email SPAM or junk mail folder for an email from The Availity Learning Center notifications@learnupon.com. Occasionally the email message can be mistaken as SPAM. Make sure you are checking the email account associated with your Availity Learning Center account.

Note: If you are an Availity Portal user, it is the email address associated to your Availity Portal user account.

Consider adding www.availity.com/learningcenter to your browser pop-up exceptions.
You may also send an email message to AvailityLearning@Availity.com for assistance.

Can I receive continuing education units (CEUs) for attending?

Some of our coding courses have the prior approval of AAPC for one continuing education unit (CEU), as noted in the course descriptions on the ALC.

Other associations may accept these courses for CEU credit as well, however you will need to check with your association for approval.

Note: Granting of prior approval in no way constitutes endorsement by AAPC of the program content or the program sponsor.

After completing the course and the brief assessment, click Print in the Certificate column in your transcript (on the Completed Courses tab). Print the certificate and submit it to AAPC according to their published process.

How do I access a live webinar?

You can access a live webinar from the link you receive in your email confirmation.

  1. A day or more before the webinar, review the Using Zoom During an Availity Webinar document to make sure your system is set up properly. Make sure pop-up blockers are turned off in your browser, or allow pop-ups from the site AvailityLearning.Learnupon.com.

  2. Fifteen or twenty minutes before the start of the webinar, click the link in the confirmation email you received, and sign in with your Availity Portal or RCM credentials.
Note: If you have difficulty accessing the webinar, follow these steps:
  1. If you are an Availity Portal user, access Availity Portal and click Help & Training | Get Trained.

    If you are an Availity RCM user, access RCM and click Support | Availity Learning Center.

    If you are not an Availity Portal or RCM user, go to the ALC store, click Sign In at the top right of the page, and sign in with your ALC credentials.

  2. Click Dashboard at the top right of the page.

  3. Locate the webinar and click Launch.

Notes:
  • If you are unable to join using computer audio, call the toll-free number listed in the email.

  • For some events, you might be able to view the presentation slides and other handouts. When you join the webinar you may be asked to enter your name and email address.

  • During the presentation, you will be in listen-only mode. The speaker will conduct a Q&A session at the end of the event. You can submit your questions online using the Q&A feature. A panelist will answer your questions in the Q&A window or might relay your questions to the speaker to answer verbally.

What should I do if I’m experiencing technical difficulties during a live webinar?

Use the Using Zoom During an Availity Webinar document to verify that you are set up properly. If you still have a problem, send an email message to training@Availity.com. Availity monitors this inbox before and during all live webinars. Please provide as many details as you can about the issue you are having so we can better assist with a resolution.

How do I get the presentation handout?

Live webinars. The presentation is available for download during the live webinar. The event moderator will share a link to the presentation handout in the chat window. You can access that link to download or print the information.

Recorded webinars. Immediately after registration, you have access to the recorded webinar and the speaker’s presentation handout in the recorded webinar.

What if I can't make the scheduled date and time for a live webinar?

If you register for a live webinar and later find you cannot attend, don't worry—we'll capture all the information for you in a recorded webinar. You will receive a link to the recorded webinar and associated documentation via email within 3–5 business days after the live event.

How do I access my certificate of completion?

Live webinars.

  • After the webinar click the Completed Courses tab on the ALC dashboard. Click Print in the Certificate column. Click the link to display the Availity Learning Center certificate of completion.

Recorded webinars.

  • For AAPC-approved webinars, after viewing the recording, take the brief assessment associated with it in the ALC. When you have successfully completed the assessment, click the Print Certificate button that displays. Print the certificate and submit it to AAPC according to their published process.

  • For non-AAPC webinars, after viewing the recording, click print in the Certificate column. Click the link to display the Availity Learning Center certificate of completion. Note that the ALC certificate is not the same as an AAPC certificate and does not entitle you to AAPC CEUs.

How do I access my training history?

  1. Click the menu in the upper left and select Dashboard.

  2. Click Download Training History in the upper right.

  3. Click available here for download.

  4. Click the MyCourseHistory.pdf file to open it.