We’re here to support you
You are at the heart of everything we do – that’s why our Client Services teams are dedicated to making the most of your user experience with us. We’re available to assist with a variety of issues during service hours that span multiple time zones.
For assistance with the Web Portal
When you’ll reach us: 8:00 a.m. to 7:00 p.m. Eastern Time
To ensure expedited service when you call or email regarding the Web Portal, have the following information readily available:
- Your user ID
- Answers to your security questions
- The federal tax ID number for the facility, doctor, or organization related to the issue
- Important details about your problem, including transaction IDs and/or batch IDs. For Web Portal transactions, you can determine the transaction ID by accessing the Transaction Log. For EDI transactions submitted through a third-party clearinghouse, please contact that clearinghouse for the batch ID before calling Availity Client Services
For assistance with Revenue Cycle Management
When you’ll reach us: 8:00 a.m. to 5:00 p.m. Eastern Time
For assistance with Advanced Clearinghouse
Vendors may contact us at firstname.lastname@example.org or through their Availity account manager. Providers should contact their practice management system vendor.
Frequently Asked Questions
How do I register for the Availity Web Portal?
Registering for the Web Portal is quick and easy. See the information you’ll need to register and verify internet requirements here.
Where can I find a list of payers supported by Availity?
Your options to connect with payers through Availity vary by product and location. Search the most recent list of payers for your specific product. The list is updated frequently, so check back if you don’t see a specific payer.
I am experiencing a service outage, whom do I contact?
Known service outages are posted on Availity’s Network Outage Notification page. If you are otherwise unable to access Availity’s services, please contact us and we will work to get you back up and running as soon as possible.
Where can I find a list of upcoming webinars?
In the Availity Learning Center, you’ll find information on upcoming live webinars presented by the Health Care Business Expert Series, along with pre-recorded webinar options. All you need to do is sign up for the Availity Learning Center – there’s no cost to register and no obligation to attend webinars.