Testimonials
See what Availity customers have to say!
"One of most common denials for claims and source of loss of revenue for a practice is lack of verification of eligibility prior to service. Without knowing a patient’s benefits, you gamble with the collectability of that visit. If money leaves your door, only 40% of that revenue will ever be collected. With the rising popularity of HSAs and high deductible plans, Availity is a wonderful solution to this problem and a great tool for collecting coinsurance at the time of service when it should be collected. I strongly recommend any practice take advantage of all of the Availity products and services."
Merrilee Severino, Physician Practice Management and Revenue Consultant, Seminole, Florida
"The accessibility and dependability of Availity’s products and services are efficient, accurate, and easy to use. Our efficiency and overall use of time has improved drastically since being introduced to the Availity tools. The staff can do at least double the work in half the time, focusing on patient care rather than spending time on the telephone. Availity continues to provide us with excellent service and efficient tools to help meet our needs. We appreciate their intuitiveness and their desire to continually develop new services and enhance their existing services to assist us in meeting the ever changing needs of the health care industry. Keep up the outstanding work! We cannot thank you enough!"
Judi Lento, BSH, CMPE, Practice Administrator, Sekine, Rasner, and Brock, MD, Ob/Gyn, Jacksonville, Florida; President, FLMGMA
"We send about 500 claims a day, and I am responsible for writing the programs that process the response reports. Availity reports make this task much easier on me because they are all in the same format. The rejection messages are clear, and you know exactly where the problem is because the loop, segment and element number are provided with the message. I positively recommend this service to any provider!"
Megan Ure, Programmer, Dominion Medical Management, Inc., Richmond, Virginia
"Finally, a web site that provides me with the information I'm looking for right at my finger tips. The new Claims Reconciliation Tool is brilliant. It is so simple and easy to use. I am able to get the same information that a representative would give me in a fraction of the time. Since using the new Reconciliation Tool, I have decreased my calls to Blue Cross and Blue Shield of Florida (BCBSF) by 50% and have increased my overall productivity by more than 40%. Thanks to BCBSF and Availity for leading the industry."
Amy Hampton, Heartland Rehabilitation Services of Florida, Orange Park, Florida
"We use Availity to check eligibility and benefits, precerts and seek authorizations and referrals. We also down load our remittance from the EDI files and this is wonderful. We get our payments faster and our clean claims go out the door, so turn around is just as easy. It has become so easy to do all these things since we have incorporated Availity into our busy, daily work schedule."
Kathy Hernandez, PCS/OHC, Orlando Heart Center, Orlando, Florida
"Availity web services for eligibility, electronic claim submission, and claim status are great, accurate, and user friendly. Also, the technical support team is great to work with."
Amal Hanna, M.D., Board Certified in Internal Medicine, Lighthouse Point, Florida
"Even though I am a little inexperienced compared to others here in my office in setting up EMC; of the 3-4 other different clearinghouses both in Texas and Florida that I have dealt with, you by far, were the most helpful, understanding, and friendly of all! Thank you, thank you."
Ben Levonius, Senior Sales Consultant, MDOffice/DavLong, San Antonio, Texas
"I am so pleased with your company. You have not only cut down cost (paper forms, stamps, envelopes, etc.) you have given me more time to spend doing more important jobs such as a much needed coffee break! Keep up the good work."
Laurie Langston, Owner, West Coast Billing Service, Brooksville, Florida
"Visionary Medical Systems knows firsthand the tremendous amount of time our clients save through their relationship with Availity. We hear it all the time! As Availity adds more payers, things are only going to get better! We enthusiastically recommend this service to any provider not yet in the know."
Lauren Bavlsik, Customer Care Director, Visionary Medical Systems, Inc., Tampa, Florida
"Pro-Medical, Inc., which bills for over 400 Florida anesthesia providers, has been using the Availity web services for eligibility and claim status for over a year. The time savings have been amazing! The technical support staff is great to work with and the web site is very user friendly. We have eagerly anticipated the all payer batch EDI services for claims submission."
John Jackson C.H.B.M.E., Co-Owner and C.O.O., Pro-Medical, Inc., Ocala, Florida
"Having the different payers available online has been such a time saver. Thank you!"
Penny Lim, EAD/MPI Coordinator, Shands at the University of Florida, Gainesville, Florida
"Availity has taken a wonderful leadership position within the health care industry. Thank you from all of us physicians."
Stephen N. Martyak, M.D., Palm Beach Gardens, Florida
"Availity is one of the best things that has happened in a long time."
Barbara Charles, Leroy Charles, M.D., P.A., West Palm Beach, Florida
"Availity® saves me a lot of time. It has cut our phone time by at least 50%."
Lori Freeman, Doctors Memorial Hospital, Perry, Florida
"Since Availity® has come into service, my work time with Blue Cross and Blue Shield of Florida has been cut in half. It is very helpful. I just wish other insurance companies would come on board with Availity."
Tara Nelson, Filutowski Eye Institute, Lake Mary, Florida
"Availity® offers us great cost savings. We don't spend as much on postage and we've reduced the amount of paper used in our office. I spend at least 90% of my time on Availity. I use Availity at home too. That's one of the benefits of being online."
Dottie Cutsail, Tallahassee Orthopedic and Sports Physical Therapy, Tallahassee, Florida
"I use Availity® every day to check eligibility benefits and claims status. Claims status is wonderful! It's a lot easier than the old way of doing it. If I could do everything online, I would. I use an old 120 MHz computer with a 56K modem and still think Availity is faster than phone calls, faxes, and paper. I would never give it up."
Pauline Gordon, Dr. Jerry M. Robinson's Office, Deltona, Florida
"We have realized time, cost, and workflow savings by using Availity®. It's saved a lot of time from being on the phone and has made it easier for the patient as well, since a lot of time they are unsure of their own benefits. We check eligibility and benefits before patients arrive so we know exactly what the patient owes, which saves us time and money. We love it!"
Deedee Pennay, Dr. Lawrence's Office, Tallahassee, Florida
"Availity® provides a more efficient process for patient care. It would be helpful if we could get more health insurance carriers to join in the Availity network to offer a universal state-wide point of information access."
Mutaz B. Habal, M.D., Director, Tampa Bay Cranial Facial and Plastic Surgery Center; Research Professor, University of South Florida; Board of Directors, Florida Medical Association; Tampa, Florida
"The system is very easy to use and your support staff has been a great help. This is definitely one of the easiest conversion/integrations I've done. Thanks for your help."
Jason Buchter, Systems Analyst, eHealth Solutions Division, Per-Se Technologies, Cleveland, Ohio
"We look forward to the possibility of a mutually fruitful collaboration that extends well into the future. I wish all interactions regarding EDI implementations over the years had provided as many opportunities for communication and cooperation as this one has."
Peter Legorburu, Brickell Research, Inc., Miami, Florida
"The staff at Availity has done an excellent job of coordinating the project with my staff in SD. The entire group worked well together to reach our end goals. It was a fun project."
BJ Dvorak, Director of Operations, ProxyMed, Inc., Sioux Falls, South Dakota
Availity delivers great software and great “soft” skills*.
"We've saved time, gotten accurate information and lowered the aggravation of patients having to wait while you call [a Payer] and are put on hold."
Pam Hutchinson, Healthmark Regional Medical Center, Defuniak Springs, Florida
"When you have that immediate access to information as opposed to having to wait on the phone, it's wonderful. That is a big benefit."
Holly Turner, Manatee Surgicare, Bradenton, Florida
Most providers who try Availity much prefer it to other solutions*.
"If you look at what's out there with competitors and look at what Availity® can offer, they're definitely tops in their field, and they definitely offer the most features."
Jacki Kilgo, Steven A. Reid, MD, Gainesville, Florida
"It allows me to, ahead of my patients' appointments, check their eligibility, and go look to see if there's a referral out there...it's just great."
Rhonda Morton, Jacksonville Oncology Group, Jacksonville, Florida
Providers agree, Availity = Economy*.
"It provides us with prompt service and it keeps us off the phones, dealing with doctors and patients. It really saves time."
Ryan Bernarducci, CMI-PDC, Plantation, Florida
"We save money on postage and billing because we can check [deductible] now while the patient is here, and collect the money up-front."
Mary Jo Giudice, Roberta Giudice–Teller, MD, Gainesville, Florida
*Customer satisfaction surveys conducted by Porter Research twice per year.
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